BCA Student & Professional

Hi, I'm Nawaraj Gurung

Dynamic customer service professional and Virtual Assistant with a proven track record. Adept at resolving conflicts, enhancing customer loyalty, and managing data systems under high-pressure environments. Currently pursuing my Bachelor of Computer Applications to bridge communication expertise with advanced technical solutions.

gurungnawaraj699@gmail.com | +977 9813176252 | Kathmandu, Nepal
NG

Customer Service Representative

Backvac (Remote) · St. Petersburg, FL

2024-10 - Present
  • Resolved customer complaints with empathy, boosting repeat business and loyalty.
  • Maintained strict professionalism under high-stress call escalation scenarios.
  • Coordinated cross-functionally with logistics to expedite critical product shipping.
  • Negotiated strategic mutually beneficial solutions with dissatisfied clients.

Virtual Assistant

John Harden (Remote) · Nashville, TN

2024-09 - Present
  • Optimized database structures to ensure swift administrative information access.
  • Managed digital pipelines guiding users through site features and complex order systems.
  • Maintained deep logs of technical support histories ensuring precise operational oversight.

Bachelor of Computer Applications (BCA)

Arunima College, Kathmandu

Expected Graduation: March 2028

High School Diploma

Arunima Higher Secondary School, Kathmandu

Completed: March 2023

Core Competencies

Click filters to sort through my technical and professional skillsets.

Computer Proficiency
Microsoft Excel
Data Entry & Records
Information Security
Customer Relations
Conflict Resolution
Virtual Assistance
Team Collaboration

Family Video Calling Hub

Launch an instant private video chat room directly inside your domain browser interface. No software installations or sign-ins required.