Nawaraj.
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2+ Years Shopify VA & Customer Support Specialist

Hi, I'm Nawaraj Gurung

Experienced Virtual Assistant & Customer Service Representative with 2+ years of expertise managing Shopify e-commerce operations, client relations, and workflow logistics across multiple organizations. Currently pursuing a Bachelor of Computer Applications (BCA) with a solid foundation in programming and web design.

nawaraj0699@gmail.com +977 9813176252
Kathmandu, Nepal
Nawaraj Gurung

Virtual Assistant & Operations Specialist

Hudson Ridge
Mar 2026 - Present
  • Managing daily backend operations, administrative communications, and process workflows.
  • Ensuring seamless customer support and prompt resolution of client inquiries.

Virtual Assistant

Allen & Moore
Jan 2026 - Present
  • Handling administrative tasks, scheduling, and backend operations with high accuracy.
  • Delivering reliable client support and managing digital communication channels.

Customer Support & VA

Hudson & Wells
Nov 2025 - Present
  • Providing end-to-end customer assistance and managing back-office backend operations.
  • Streamlining order tracking, queries, and record maintenance for enhanced client satisfaction.

Customer Service Representative & Shopify VA

Backvac
Oct 2024 - Present
  • Managed daily Shopify store operations, order fulfillment, and customer inquiries.
  • Handled complex customer escalations, maintaining professionalism under high pressure.
  • Collaborated with logistics teams to fast-track urgent customer shipments.

Virtual Assistant

John Harden

Sep 2024 - Present
  • Maintained structured backend operations for rapid information retrieval and reporting.
  • Assisted users with website navigation, online order placement, and detailed store queries.

Bachelor of Computer Applications (BCA)

Arunima College — Kathmandu, Nepal

Expected Completion: March 2028

High School Diploma (Computer Science Major)

Arunima Higher Secondary School — Kathmandu, Nepal

Completed: March 2023

Skills & Expertise

Filter by technical proficiency or core operational strengths.

C & C# Programming
Java & JavaScript
Frontend & Web Design
Backend Fundamentals
Shopify Management
Product Management
Microsoft Office
Google Docs
Customer Relations
Fast Learner
Leadership
Problem Solving
Time Management

Need a Virtual Assistant or Tech Specialist?

I am ready to help manage your Shopify store, streamline administrative operations, or support your technical workflow.

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